Customer Service

It’s too late. I got myself started.

Here are the general rules for now:

1. Assume any person in any position in any industry or anything knows less than you do

2. They are supposed to assume that the customer is right, but you must assume that this is the last thing they actually want to acknowledge.

3. Never ever yell at a customer service representative.

4. Know when to pick your battles, and when to let it go.

5. Always ask to be awarded something, many times you will. Many people I know refuse to do this, because they thing it is rude to ask someone whose job it is to give you something to give you that thing. They will not be insulted if you think your lobster is overcooked because they aren’t your aunt. They only want your money, so if you are paying them that money you should get something resembling what you intended to pay for. This is not self-righteousness, this is a simple transactional confidence that you must have. You will be awarded many things, but you cannot yell at them, be rational and calm. Always always suggest that they do something for you. I have received lifetime subscriptions to online services, refunds on bills and service fees, free food, free movie passes, and free coupons for almond butter, and pineapple juice. As long as you don’t push, or yell, there is literally no harm in asking them to do something for your suffering. Most smart companies aim to please. Don’t exploit this in the negative sense, do exploit it when it’s appropriate to your dissatisfaction.

Customer Service

This is a system for the readers of system sally, and not for system sally herself:

Do not even get me started on this one.

Doing important Number Crunching

When you are doing important number crunching (involving money, accounts, etc.) follow these rules:

1. Sit Upright

2. Do not drink beverages

3. Be very close to your data

4. Turn off the music

5. Use the tips of your fingers to stay on track with paper or even computer screen (don’t worry about smudging, you can wipe that off later)

6. Recheck your results

7. Do not make mistakes

Public Library

System Sally recommends you use your public library more than you have in the past. There are newspapers, magazines, books, and free wifi available. Water fountains too.

The advantages to this are saving money and running into your friends

@next

Dish Soap Dispensing

Since I’ve got to give props where props are due, this is not a system I myself have tried, but I think it holds great possibilities and I want to share it with people. Normative Norbert recommends:

Storing dishwashing soap in a glass bottle. This way you can’t squeeze the bottle. The advantages of this are one. Reduced soap waste.

Linux

Install Linux on your computer. It’s rad.

The advantages to this are it’s free, and smooth.

Beverages

I’ve begun to realize that beverages are the biggest calorie and money threat when eating out. You might be eating at a cheap place, and get a burrito for $6.50, but then maybe you get a lemonade and you’re up to $9 and then with tax and tip you’re over $10 for lunch. Another thing to consider is that most drinks you buy at a restaurant are high in high fructose corn syrup, or sugar, and you’re packing on an extra 300 calories just to hydrate yourself. Beverage system:

Once you have your klean kanteen, you can stock your fridge with seltzer, juice, tazo chai, whatever. Or make your own coffee and take it with you.

If you’re out and you don’t have your canteen, you can have water, the free tea they offer you at chinese/vietnamese restaurants, or nothing. If you drink alcohol, be aware that alcohol is the extreme version of why this system is in place. Alcohol adds great cost (the old expression, “that’s where the restaurant makes all of their money” is very true i think), and calories, as well as the mind-altering piece. Since alcohol is the exact thing that breaks this rule most, it is allowed (in this current version. I will research flasks and the BYOB aspect of restaurant eating).

This system has trumped the previous systems on other beverages (like coffee), because saving money and calories is the current system. Before the coffee system was about increasing taste and enjoyment. Just be aware of which system you are in at the moment, and follow accordingly.

Gasoline

This system is not finalized. Sometimes when filling up gasoline it is nice to pay in cash because you can visit the cashier twice, using the expression I would like 10 on 2 or 50 on 4.

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Gasoline

Always use a debit card when filling up gasoline.

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Credit Card

system D1.3.5

Get a credit card. Use it wisely. Set up an online banking SMS reminder for when your bill is due, and for when you come within $300 of your credit limit. Enjoy the concept of spending money you don’t have, but honestly folks, don’t spend money you’re not sure you will at some point get.